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Take charge of your safety

The following tips are our suggestions of how you can best use our app and stay safe. Make sure to also read our Community Guidelines.

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1. Be honest about yourself

When you start using the SUPERLIVE app, ensure that you're signing up with accurate personal information, including your correct name, age and profile picture. The best way to connect with other people on our app is by being yourself.

2. Connections made on the SUPERLIVE app should remain on the SUPERLIVE app

Even though you might have made a new connection through the app, we urge that you not share other personal info such as your location, social media accounts and phone number with any other community members. We recommend that communication with new members remain in the app. Always be extremely careful when someone asks you for personal details.

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3. Shield your financial information

Be aware that if another community member tries to get your financial information, then it could be a fraud or scam. Under no circumstances should you provide your financial information to another SUPERLIVE app user to protect your safety.

4. Reveal only your face during video chat

Your screen will be blurred until the app detects a face or until you decide to un-blur the other person's video feed. Ensure that your face is visible on camera and disconnect with anyone who is not showing their face.

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5. Be in a safe and secure location

While using the SUPERLIVE app, we suggest that you be in a secure and private location for your safety. If you use the app in public, make sure not to show any obvious landmarks, addresses, store names, etc. on camera so that other app users won't know your exact location.

6. Show kindness and respect

Check out our Community Guidelines to understand what it takes to be a kind and respectful member of the community. To keep the peace in the community, please follow our guidelines.

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7. We want to help you!

If the way that anyone behaves makes you feel uncomfortable or if you need some useful advice, get in touch with us through the app or our safety center. You can easily submit a report by clicking on the shield symbol in the app.

Disclaimer

Please note that these trips are not an exhaustive list of the intended use of the SUPERLIVE app. To find out more, please read our comprehensive Community Guidelines.

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